Cancellations and Refunds Policy

Refund Policy:

• In the event a User is unsatisfied with the responses received against a Listing posted  by the Company, refund policy can be initiated by a User using the Feedback link on happyhomyservices.com.
• For claiming any refund , there should be at least one property posted.
• User shall be first offered an extension of duration for the Listing that was posted  for Free, to evaluate the responses again.
• If the user is still not satisfied with the responses offered after the duration is extended, refundshall be initiated by the Company.
• Refund can be initiated within the lifetime of the listing (i.e. 60 days from date of posting).
• Refund can only be initiated against the same Order ID & Customer Name as mentioned during Order Booking.
• Order Booking should be in the Client's name as the refund will be processed in the same name.
• For orders that were paid through online payment modes, the refunds will be processed after deduction of charges incurred by the Payment Gateway.
• Refunds will be processed within 30 business days from receipt & acceptance of all relevant documents.

Cancellation Policy:

• Tenant verification package is valid for 90 days only. The User can contact the Company at any time during this tenure through the details received in the order confirmation email for consumption of the package.
• Any cancellation request shall be eligible for 100% refund to the User from the Company, if made (i) prior to the sharing of tenant details by the User with the Company, and (ii) within 30 days from the date of purchase of a package by the User.
• Any cancellation request shall not be eligible for any refund to the User from the Company, if made (i) after sharing of tenant details by the User with the Company, and (ii) after 30 days from the date of purchase of a package by the User.
• In rare instances when the service may not be provided within a reasonable time or there being obvious lapses in the quality of service delivery, the Company will assess the case and provide the best possible resolution, with no liability except refund of amount paid by the User, if necessary.